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Fiber Services Installer/Technician

 



Please email resumes to vcross@epbnet.com by 4:00 PM March 14, 2025

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POSITION AVAILABLE:  FIBER SERVICES INSTALLER/TECHNICIAN

I. OBJECTIVES

  1. To work both inside and outside installing Russellville EPB fiber services

  2. Responsible for resolving issues in a professional and timely manner

  3. Primary Point of contact for customer installations

II. ESSENTIAL DUTIES & RESPONSIBILITIES

The duties listed below are ESSENTIAL functions of the above-referenced position, AND are NOT limited to the following:

  1. Installing and troubleshooting network equipment and cabling at customer site

  2. Efficiently maintaining installation times and tasks involving customers and/or co-workers

  3. Accurate and detailed record keeping and inventory management

  4. Service Order management and fulfillment

  5. Timely responds and performs after-hours support, which may include holidays

  6. To hold and maintain a valid Kentucky Drivers’ License

  7. Compliance with laws, regulations, and safety practices while operating a company vehicle

IV. KNOWLEDGE, SKILLS, & ABILITIES

  1. Must be able to work in and maneuver in confined spaces

  2. Cat 5/fiber jumper installation, termination, and testing

  3. Troubleshooting and configuring home networking equipment

  4. Familiar with ethernet networking fundamentals

  5. Use of basic hand tools and testing equipment

  6. Self-motivated and capable of multi-tasking in fast-paced environment

  7. Ability and desire to routinely learn and apply new technology

  8. Ability to work in a close-knit, team environment

  9. Excellent communication skills required for working with customers and EPB team

V. REPORTING

  1. Reports to: Fiber Operations Manager

  2. Supervises:   None

VI. RELATIONSHIPS

  1. Internal

1.  General Manager

2.  All departments of EPB – Exchange of information

  1. External

1.  Customers

VII. EDUCATION/EXPERIENCE

  1. Required: High School Diploma or equivalent

  2. Preferred: One year in a customer contact position, experience with routers and networking

Other education, training, and/or experience which pertain to and demonstrate the Applicant’s ability to successfully perform the Fiber Services Installer/Technician position may be considered.

VIII. SALARY RANGE

Based on experience, skill, and education

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* Russellville EPB is an equal opportunity employer *

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