Customer Service Representative
Please email resumes: vcross@epbnet.com (SUBJECT: RESUME) by 4:00 PM May 09, 2025
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POSITION AVAILABLE: CUSTOMER SERVICE REPRESENTATIVE
I. OBJECTIVES
Respond to customer inquiries and requests.
Answer questions and find solutions to various customer problems.
Create a positive image of the Russellville Electric Plant Board with each customer contact.
II. ESSENTIAL DUTIES & RESPONSIBILITIES
The duties listed below are ESSENTIAL functions of the above-referenced position AND are NOT limited to the following:
Cross train in all areas of Customer Service and in that capacity rotates jobs as directed.
Ensures exceptional customer support by assisting customers across all areas of service including, but not limited to: account inquiries, new service, transfers, disconnects, payments, payment arrangements, and data entry of budget, bank drafts, returned checks, and various other items.
Delivers high-quality customer support, both in-person and on the phone, while simultaneously managing back-office duties.
Demonstrates accuracy and accountability in handling monetary transactions and reconciling daily cash drawers.
Documents and implements all billing procedures and standards such as scheduling monthly billing cycles, establishing bill cycle dates, reviewing of billing registers, and auditing reports for accuracy.
Consults with Network Administrator and/or billing software vendor regarding problems and/or changes.
Various other duties as directed by management or needed by team.
Maintains a valid Kentucky Drivers’ License
III. KNOWLEDGE, SKILLS, & ABILITIES
Ability to quickly learn and efficiently navigate multiple software applications and systems
Thrives in a collaborative team environment while also demonstrating strong independent work skills.
Strong multitasking and time management abilities in fast-paced settings
Excellent verbal and written communication skills for in-person, phone, and email interactions
High attention to detail with a focus on accuracy and quality
Maintains a positive and professional attitude in all interactions
Skilled in active listening to understand and address customer needs effectively
IV. REPORTING
Lead CSR
Director of Customer Service
V. EDUCATION/EXPERIENCE
Required Education: High School Diploma or equivalent
Preferred Experience: One year in a customer service position
VI. SALARY RANGE
Based on experience, skill, and education
*Russellville EPB is an equal opportunity employer*